Customer Testimonials

“Dear David, I am writing you today to thank you for the great job your Company did in completing the installation of my new Mitsubishi Ductless air conditioning system. The system is everything your salesman said it would be and more. He was terrific in explaining how the system would be installed and the price was right within my budget. The installation crew was the best I have ever had working at my home. They arrived on time, were ready to work and their work was excellent. They worked as a team, got the job completed in one day. They were quiet and did a great job cleaning up when they finished. The thing I liked most was that they covered their feet with shoes covers so that they would not track dirt on the rugs from outside. That was a very nice detail which reflects well on your Company’s consideration for your customers’ homes. I was very impressed with the follow-up after installation of the system. I received a phone call to see if I was satisfied and then received a home visit to make sure I could operate the system with comfort. That was really great and I appreciated that very much. In short, David, I am glad that I chose Shaw’s to install my home air conditioning. I just wanted you to know that, in my experience, your Company and your employees are the very best. I hope that you will pass on this ‘well done’ to your employees. They sure deserve it. Thanks again for the great experience in dealing with a truly reputable Company.”

Michael

“Sean, you have really followed up, communicated and interacted with us in a first-class, top-shelf way. You’ve certainly won every ounce of business we can generate for you guys (and I tend to have a big mouth and talk to people to pass the word…for you guys, very positive).”

-Tim

“We want to express our appreciation to the team of installers you sent to us. They were friendly, courteous and hardworking. We also enjoyed working with Sean from your sales department. He was patient, and thorough in explaining questions we had and he is to be commended for his follow-up. We will be happy to continue to recommend your company to prospective customers.”

- Steve

“You guys have the best customer service. Always prompt, professional & tech’s are nice and knowledgeable.”

-Gene

“Thanks so much for the prompt service. It was great to come home from my meeting and find that your serviceman had been here and all was back to normal. I am most appreciative!”

- Nina

“Along with our payment, we would like to make it known that we are very grateful that your company has such a highly qualified technician working for it. Not only is he skilled, but he was informative and knowledgeable about our system, as well as our problems. It was a pleasure having this competent, courteous technician providing our service.”

- Gretchen

“We wanted to give you feedback on your installation team doing a large Heating & Cooling job for us. They always showed up on time, had incredibly positive attitudes, were pleasant and very conscientious. We particularly appreciated their attention to detail and their meticulous clean up of the inevitable mess created by such a large job. We are very pleased with the work they have done for us. Keep up the good work.”

-Bill & Nancy

“I just wanted to let you know firsthand that I continue to be impressed with not only the products Shaw’s offers, but equally important, the professional level of your employees. They seem to always have a sense of respect for other people’s homes. These seem to be dying qualities with the American workforce but it is so reassuring to see that you and your company are holding on to them.”

- Robert

“I am writing to say how much we appreciated the response of all your staff, telephone & sales, service, scheduling, response time and the pleasant attitude of your service engineers. It is particularly nice to see a company who responds quickly.”

- Trevor

“I just wanted to thank the men that installed my heating unit. They all are very professional & courteous. Thanks again for a job well done.”

-Charlie

“May I say what a great pleasure it was to work with your company. From the pleasant woman who answered the phone to the workman who installed the disposal. I have nothing but compliments. We have had a home on the Eastern Shore since 1979 and I must say your service and politeness beats all the rest. I will be using your company from now on for all my needs.”

-Kathe

“I want to thank you for your prompt response to my plumbing/heating crisis yesterday afternoon. Your services were recommended by a friend. Your technician on duty was prompt and courteous. I appreciated that he waited to be sure the leak was indeed repaired after the heat was turned back on. I will be calling your company for my future needs and will also recommend you to my friends!”

-Nancy

“This note is long overdue to thank you for the services of your plumber John. We had frozen pipes. At six in the evening, he appeared at our door. He was efficient, solved the problem and never once grumbled about going under the house. He is a hero in my book. Our thanks to him for saving the day and to you for sending him!”

-Bev

“Just wanted to take a moment to thank you for your wonderful service this past year. We believe you have a great team of technicians, in all areas, and feel confident that when you send someone out to our home, things will be taken care of appropriately. Please keep doing what you are doing!!”

-Joan

“I wanted to tell you how pleased I was with one of your service people who came out to do a routine service on our geothermal. He blew me away with how knowledgeable he was about the unit and I appreciated his patience as I unleashed a torrent of questions. He was a delight to have here.”

- John

“The guys who worked so hard on our job are, needless to say, ‘keepers’ in our book. They were pleasant in every way and left our place cleaner than before.”

- Mike