Terms & Conditions

Effective Date: July 7, 2026

1. Introduction

Welcome to Shaw's Heating, Air and Plumbing. These Terms & Conditions (the "Terms") govern your access to and use of our website, as well as the products, services, and communications provided by Shaw's Heating, Air and Plumbing ("we," "us," or "our"). These Terms constitute a legally binding agreement between you ("you," "your," "customer," or "user") and Shaw's Heating, Air and Plumbing.

By accessing our website, requesting a quote, scheduling service, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website and services.

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting to our website, and your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

2. Acceptable Uses

You agree to use our website and services only for lawful purposes and in accordance with these Terms.

Eligibility. You must be at least 18 years of age to request services, enter into service agreements, or make purchases through Shaw's Heating, Air and Plumbing. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement. If you are using our services on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.

Permitted Use. You may use our website and services to learn about our offerings, request estimates, schedule appointments, communicate with our team, and manage services you have purchased from us.

Prohibited Conduct. When using our website or services, you agree that you will not:

  • Use the website or services in any way that violates any applicable local, state, national, or international law or regulation;
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of our website, servers, or networks;
  • Introduce viruses, malware, or any other malicious or harmful code;
  • Use any automated system, including robots, spiders, or scrapers, to access or collect data from our website without our permission;
  • Impersonate or attempt to impersonate Shaw's Heating, Air and Plumbing, our employees, or any other person or entity;
  • Provide false, inaccurate, or misleading information;
  • Use our services to harass, abuse, threaten, or harm others; or
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website, or that may harm Shaw's Heating, Air and Plumbing or its users.

We reserve the right to investigate and take appropriate action against anyone who violates these provisions.

3. Intellectual Property

All content on our website — including but not limited to text, graphics, logos, images, photographs, videos, icons, designs, software, and the overall look and feel — is the property of Shaw's Heating, Air and Plumbing or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

Your use of our website and services does not grant you any ownership rights in, or license to, any content, trademarks, or other intellectual property owned by Shaw's Heating, Air and Plumbing. You may not copy, reproduce, distribute, modify, publicly display, create derivative works from, or otherwise use any of our content without our prior written consent, except as expressly permitted by these Terms or applicable law.

4. Privacy Policy

Your privacy is important to us. Our collection, use, and protection of your personal information is described in our Privacy Policy, and we encourage you to review it to understand our practices. You can read our Privacy Policy here: Privacy Policy.

By using our website and services, you consent to the practices described in our Privacy Policy.

5. Limitation of Liability

To the fullest extent permitted by applicable law, Shaw's Heating, Air and Plumbing, its owners, officers, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of — or inability to use — our website or services, whether based on warranty, contract, tort, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, except as otherwise stated in these Terms or required by law. To the extent that liability cannot be excluded under applicable law, our total liability to you for any claim arising out of these Terms or your use of our services shall not exceed the amount you paid to us, if any, for the specific service giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

6. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or your use of our website and services, shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law principles. You agree that any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in [Insert County], [Insert State], and you consent to the jurisdiction of such courts.

7. Account Suspension and Termination

Cancellation by You. You may cancel or discontinue your use of our services at any time by contacting us using the information provided below. If you have a scheduled appointment or an ongoing service agreement, please refer to the terms of that specific agreement, or contact us directly, for information regarding cancellation notice periods, deposits, or applicable fees.

Suspension or Termination by Us. We reserve the right, at our sole discretion, to suspend, restrict, or terminate your access to our website or services — with or without notice — for any reason, including but not limited to:

  • Violation of these Terms;
  • Providing false or misleading information;
  • Non-payment or repeated late payment for services rendered;
  • Abusive, threatening, or inappropriate behavior toward our staff or representatives;
  • Fraudulent, illegal, or unauthorized use of our services; or
  • Any conduct we determine to be harmful to Shaw's Heating, Air and Plumbing, our employees, or other customers.

Termination of your access does not relieve you of any outstanding payment obligations for services already provided.

8. Payment Details

Pricing for our services will be provided to you through an estimate, quote, or invoice. Unless otherwise agreed in writing, payment is due upon completion of services, using the payment methods communicated to you at the time of service.

You agree to pay all charges associated with the services you request, including any applicable taxes and fees. Estimates and quotes are provided in good faith and may be subject to change if the scope of work, materials, or conditions differ from those originally assessed. Any significant changes will be communicated to you before additional work is performed whenever possible.

Deposits, if required, will be disclosed prior to the start of work. Late or unpaid balances may be subject to late fees, and unpaid accounts may be referred to a collection agency, to the extent permitted by law. If you believe there is an error on your invoice, please contact us promptly so we can address your concerns.

9. Warranties

Shaw's Heating, Air and Plumbing stands behind the quality of our work. We may provide a workmanship warranty on labor performed, the details and duration of which will be communicated to you in connection with your specific service or service agreement.

Equipment, parts, and materials installed by Shaw's Heating, Air and Plumbing may be covered by separate manufacturer warranties. Those warranties are provided by the manufacturer and are subject to the manufacturer's own terms, conditions, and limitations. We will provide available warranty information for equipment we install upon request.

Except as expressly stated in a written warranty provided by us, and to the fullest extent permitted by law, Shaw's Heating, Air and Plumbing disclaims all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Warranty coverage may be voided by misuse, neglect, unauthorized repairs or modifications, lack of proper maintenance, or other factors outside our control.

10. Contact Information

If you have any questions about these Terms & Conditions, or if you would like to cancel a service, please contact us:

Shaw's Heating, Air and Plumbing Phone: (410) 873-1829 Email: info@shawsair.com

SMS Terms & Conditions

Company Name: Shaw's Heating, Air and Plumbing

By opting in to receive text messages (SMS) from Shaw's Heating, Air and Plumbing, you agree to the terms set out in this section.

Types of Messages. After opting in to receive SMS notifications, you may receive messages related to appointment confirmations and reminders, service and dispatch notifications, follow-ups, account or billing updates, responses to your inquiries, and occasional promotional offers or updates about our services.

Opting Out — STOP. You can cancel the SMS service at any time. Just text "STOP." After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Getting Help — HELP. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at info@shawsair.com or (410) 873-1829.

Carrier Liability. Carriers are not liable for delayed or undelivered messages.

Message and Data Rates. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy. If you have any questions regarding privacy, please read our privacy policy: Privacy Policy.